Tourism & Travel Industry Booking Conditions

Booking Conditions for the Travel Industry

It’s tempting to think that a competing travel business’s booking conditions are good enough for you to just copy. They aren’t! Travel companies are as diverse in their selling structures as they are in the holidays they sell so a professionally drafted set of bespoke booking conditions is an investment you will never regret making. We are here to ensure your booking conditions are compliant with the current legislation and trade body requirements which includes;

– Package Travel, Package Holidays and Package Tours Regulations 1992
– ABTA Code of Conduct
– ATOL Regulations 2012, Standard Terms and Guidance
– International Conventions and EU Regulations/Directives including those
relating to air carrier liability, denied boarding and identity of operating carrier
– Disability discrimination legislation

It goes without saying that we aim to deliver services to you which befit the level of experience and knowledge of our professionals. But we also believe in delivering a service which is fair, honest and impartial, from the inside out. We want to put you in a position to make informed decisions about how to use the services advertised on this website.

A number of these services are provided by third parties, all of whom we have taken care to select for our recommendation. It is important to us that we retain our independence when recommending third parties to you and that we always act in your best interests. For you, this means:-

We will promptly and fully inform you of any financial or other interest which we have in referring you to another person or business or any limitations that person or business may have in being able to advise you appropriately;

the service(s) we recommend to you will be suitable for your needs and budget;
we have the freedom to recommend any third party services to you – we don’t enter into ‘exclusivity’ agreements with any one particular supplier of services which means we have access to an extensive range of expertise and pricing structures;

We aim to match your requirements to the expertise of Serenity’s travel lawyers and accountants. This doesn’t always mean that you pay the lowest price for a service, but it does mean that we will offer or recommend the best value for the service you have requested. All of our professionals have pricing structures that are competitive in the market and will work on the basis of fixed and agreed fees which we are happy to negotiate on your behalf.

The pool of specialist travel lawyers, accountants and other professionals we have built are all independently and professionally qualified, appropriately regulated and insured. When agreeing to retain a recommended professional your contract will be directly with the person or business concerned and unless stated otherwise, Serenity Professionals will have no liability for the services supplied.

BOOKING CONDITIONS

Booking Conditions for the Travel Industry

Contact us for more detail via our contact form and we will get straight back to you!

With Serenity looking over our booking conditions, we never fail to miss a brochure deadline

Simon Weeks

Serenity understand our business and the way it works within the travel industry. That meant our application to join ABTA progressed smoothly even though we didn’t fit the traditional ‘travel’ mould.

Tom Samuel

Serenity and Sarah will always be our first point of call for all travel regulatory and legal advice. Their no nonsense, affordable advice has been invaluable through the setup and growth of our successful travel business.

James Weaver

We find that Serenity have their ears to the ground about what’s happening in travel - and that gives us added value.

Matt Stuart

It’s good to know that there is someone on the end of the line that we can rely on to give us a straight answer.

Laura Cochrane

Serenity have the knowledge and experience of consultants that you’d expect to pay far more than we actually do.

Matt Hull