Trading standards activity has been on the rise increasingly, and at Serenity we have years of hands-on experience in dealing with such cases. We constantly strive to get the right results for the travel companies who we work for, helping them whatever comes there way.
Our best recommendation is to contact us as early as you can! As soon as you know there may be a potential case, let us know all the details and we’ll work tirelessly to get it resolved. Through advising you on gathering supporting evidence (or collecting it ourselves), we can help build your defence.
If it comes to it, we will join you in formal recorded interviews to assist you and in a lot of cases this is often enough to end the litigation at that point. If the case does eventually go to trial though, rest assured we will be there to help represent you to the best of our abilities. Additionally, we regularly deal with other regulatory bodies such as the ASA, the ABTA Code of Conduct Committee and the CAA.